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Accessibility statement

Sortter is committed to providing its users with a digital service that is as accessible and user-friendly as possible. We continuously improve accessibility and actively monitor its quality. We receive feedback on accessibility via email, online form, and customer service phone calls.

Accessibility Statement

This accessibility statement applies to the service www.sortter.fi (short: sortter.fi), and it was created on 26 June 2025. The service is maintained by Sortter Oy (Business ID: 2954352-7). The sortter.fi service is subject to the Act on the Provision of Digital Services, which requires that online services be accessible to various users.

Sortter has assessed the accessibility of its digital service itself using various tools and has made the necessary accessibility adjustments to its website.

Accessibility status of the digital service

Sortter.fi partially meets the accessibility requirements. The areas requiring action are listed in the accompanying statement, and efforts are being made to correct them.

Non-accessible content

4. The website is not yet fully compliant

  • Perceivable: Poor table formatting

    Non-accessible content and issues

    Some tables are missing <th> tags, making it difficult for screen readers to understand which cells are headers.

    Accessibility criteria not met
    • 1.3.1 Info and Relationships

  • Perceivable: Insufficient contrast

    Non-accessible content and issues

    For users with visual impairments, it is important that the contrast between background and text is sufficient.

    Accessibility criteria not met
    • 1.4.3 Contrast (Minimum)

  • Operable: Link purpose (in context)

    Non-accessible content and issues

    Several links have similar text and context but lead to different destinations. This appears in cases like "Read more" and "See more".

    Accessibility criteria not met
    • 2.4.4 Link Purpose (In Context)

  • Operable: Clickable links must not have empty href attributes

    Non-accessible content and issues

    Some <a> tags behave like buttons, making it harder for screen readers to interpret their function correctly.

    Accessibility criteria not met
    • 2.1.1 Keyboard

  • Operable: Links must have accessible names

    Non-accessible content and issues

    Some <a> tags are missing aria-labels, aria-labelledby attributes, or inner text, making the link’s purpose unclear to screen readers.

    Accessibility criteria not met
    • 2.4.4 Link Purpose (In Context)

  • Operable: Labels are empty

    Non-accessible content and issues

    Some <label> tags lack descriptive content.

    Accessibility criteria not met
    • 2.4.6 Headings and Labels

  • Operable: Visible focus

    Non-accessible content and issues

    CSS styling makes it impossible to see which element currently has focus.

    Accessibility criteria not met
    • 2.4.7 Focus Visible

  • Robust: Keyboard accessibility to content

    Non-accessible content and issues

    Some links are missing the tabindex attribute, making them inaccessible via keyboard alone.

    Accessibility criteria not met
    • 4.1.2 Name, Role, Value

Service-specific additional requirements

The service at sortter.fi largely meets the service-specific additional requirements defined by law.

The service is compatible with the most common assistive technologies and can be used with a keyboard. The user interface adapts to various devices and is responsive. Color and contrast requirements have been taken into account, and the structure and heading hierarchy of the service support clear navigation. Some external services (e.g., embedded widgets) may have accessibility shortcomings, which are described in the accompanying accessibility statement.

Accessibility feedback can be submitted via email to: accessibility@sortter.com

General description of the digital service

Sortter.fi is a loan comparison platform operating in Finland. For consumer customers, the service appears as a loan application form located at sortter.fi. By filling out this form, the customer receives a credit decision from lenders cooperating with Sortter, and, if approved, a preliminary loan offer. The consumer customer is shown the received loan offers at sortter.fi, where key information is presented, such as:

  • Lender
  • Offered loan amount
  • Offered loan term
  • Annual interest rate
  • Opening or processing fees
  • Effective annual interest rate
  • Total cost of the loan, including credit costs and installment amounts

The consumer customer can choose from the received loan offers as they wish. After that, the lender takes care of identifying and verifying the customer, checking and securing any necessary collateral, opening the customer relationship, and managing the payment transactions. Naturally, the consumer customer may also choose not to accept any of the offers received through the service.

The loan application form for business customers is a separate service on the sortter.fi online platform. Business customers receive offers directly from lenders after submitting a business loan application and can respond to them according to their needs. Business customers can apply for both business loans and invoice financing through the service.

Information about the operation of the digital service

Sortter.fi is a digital service that operates at the address sortter.fi. The service is available on devices that allow an internet connection, and it requires an active internet connection to function.

Filling in the loan application form can also be done by contacting Sortter's customer service or by submitting a contact request on our website.

However, the actual loan agreement is signed outside of Sortter's service, within the selected lender's service environment. Signing the loan agreement often requires strong user identification. If the user wishes to use an alternative method for identification and signing, they must contact the lender after selecting an offer. Sortter itself does not grant loans nor manage the loan signing service of the selected lender.

Did you notice an accessibility issue in our digital service? Let us know and we will do our best to fix it.

By email

accessibility@sortter.com

By phone

Call our customer service at 09 8566 5550 (local/mobile network rate)
Opening hours: Monday to Friday from 8:00 to 21:00, and Saturday to Sunday from 9:00 to 17:00

Give feedback on accessibility.

Contact details of the supervisory authority

Supervisory authority

If you notice accessibility issues on the site, please provide feedback to us first, that is, to the site administrator. It may take up to 14 days to receive a response. If you are not satisfied with the response or do not receive one within two weeks, you can file a complaint with Traficom. Traficom’s website provides detailed instructions on how to submit a complaint and how the matter will be handled.

Contact details of the supervisory authority

Finnish Transport and Communications Agency Traficom

Supervision Unit for Digital Accessibility

P.O. Box 320

FI-00059 TRAFICOM

http://www.saavutettavuusvaatimukset.fi

saavutettavuus(at)traficom.fi

Switchboard phone number: 029 534 5000